Can you hear me now? - Why field service solutions are vital to your mobile workforce

Enterprise mobility is booming—field service solutions are no longer “nice to have” they have become essential enablers of organizational transformation by improving productivity, increasing customer satisfaction and ultimately increasing profitability.

Mobility is the extent to which service organizations can use mobile solutions to their advantage when managing a field workforce. As such, mobile work force and work order tracking solutions are a way organizations can better equip their field technicians. The ability of technicians to effectively perform in the field makes service organizations more efficient, leading to happier customers and increased revenue streams.

Improve Productivity

Mobile field service software, like Mobility XE (Mobile VPN) and Locality(Performance Management) by NetMotion Wireless, allow companies to equip their technicians with all the necessary information at a touch of a button.

The foundation of a successful mobile deployment is a Mobile Virtual Private Network (VPN) – a solution providing mobile workers with secure, reliable, remote access to network resources and information from virtually anywhere. Workers are more productive because their work isn't interrupted by lost connections or by moving from one network to another.

In addition to a Mobile VPN, cellular network performance software provides the visibility into your cellular deployment and business intelligence tools needed to ensure that mobile field workers and IT support staff are operating at their highest potential. With this level of visibility, you can improve productivity and save costs by identifying causes of chronic connectivity problems, ensuring your mobile field workers have access to the best coverage and the fastest network technologies and redeploying or disconnecting under-utilized devices.

Increase Customer Satisfaction

The ability of field technicians to correctly perform the job on their first visit is paramount to customer satisfaction. Accessing customer information from a mobile device lets techs see notes on past services performed, equipment and access details, work order types and invoice history. Through field service software, companies can provide all the necessary information needed to complete the task at hand—pleasing the customer.

With this information, the technician can bypass process inefficiencies and focus on the job at hand meaning lower time-to-service for each technician and significant improvement in service operations.

Increase Profitability

As the old 80/20 rule applies, 80% of your business comes from 20% of your customers. It is more costly bringing on new customers than keeping old ones so customer retention is key.  Executing a level of sales-service collaboration via these kinds of mobile software solutions is an easy way for organizations to grow service revenue. When a missed service, late arrival, or incompetence in repair can mean losing a customer, it is vital that technicians be provided with all the information they need to succeed in the field.

In closing, by managing tasks with mobile field service software solutions, and providing mobile workers with secure, reliable, remote access to network resources and information, you are laying the foundation for a successful mobile deployment. This will empower workers with the resources they need to be effective –resulting in faster business transactions, improved customer service, and ultimately, happier customers and increased revenue.

To learn more about NetMotion Mobility XE or NetMotion Locality contact Convergent Technologies Group. 804-353-5307.